What You’re Wondering
Frequently Asked Questions About Carpet Cleaning
Explore the answers to the most common questions about the Evax Carpet Cleaning process, from collection through washing to delivery.
Evax FAQ
Service process and delivery
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How are carpets washed?
After dusting and a pre-inspection, carpets are washed one by one without being mixed together. Each carpet’s front and back are cleaned, rinsed and dried under appropriate conditions. Evax does not use a pooling system.
Is collection and delivery of the carpets charged?
No. Within our service areas on the Anatolian side of Istanbul we collect your carpets from your address for free and deliver them free of charge once washing is complete.
Which areas do you serve?
We serve the Anatolian side of Istanbul, primarily Ataşehir, Kadıköy, Üsküdar, Ümraniye, Maltepe, Kartal, Çekmeköy and Sancaktepe. For Pendik, Kurtköy, Beykoz, Sultanbeyli and other areas you can confirm the service plan by phone.
How can I track the status of my carpets?
Collected items are logged in a digital tracking system. This way the intake, washing and delivery process for your carpets can be followed in an orderly way.
How long does carpet cleaning take?
The delivery time can vary depending on the carpet type, care needs, season and service plan. You’ll be given an estimated delivery time when your carpets are collected.
Besides carpets, what items do you clean?
In addition to carpets we also clean items such as roller blinds, blankets, duvets and plush toys. You can confirm your item’s suitability and current price before ordering.
Is the process different for very dirty or stained carpets?
Heavy soiling, liquid contact, urine or similar situations are assessed during the pre-inspection and, if needed, additional treatment is applied. Since the type of stain and the carpet’s structure can affect the outcome, we don’t promise a guaranteed result.
Are carpets collected from inside the home?
As standard, items are collected at the door. In special circumstances such as old age, pregnancy or health conditions, and where it is safe and appropriate, assistance may be provided accompanied by a person.
What should I do if I’m not satisfied with the result?
If you notice an issue after delivery, contact us within four days. The carpet is inspected; if deemed appropriate, it is re-processed at no extra charge.
Can clean carpets be stored in their bag?
The packaging is only for protection during transport. To prevent moisture and odour, we recommend removing your carpet from its bag after delivery and storing it in a dry, ventilated environment.
When and how is payment made?
Payment is taken on delivery; no advance payment is required. For current payment options and instalment information, you can ask our team when ordering.
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