1. Data we process
Depending on your request, we may process:
- Name, surname and phone number
- Address, neighbourhood and district details
- Request notes and order / service records
- Device identifiers and session data in the mobile app
- IP address and security-related transaction logs
- Referral and service-credit activity (if you use the app)
2. Purposes of processing
- Calling you back or answering your WhatsApp request
- Planning pickup, washing and delivery
- Showing order status and receipt information
- Identity verification and session management in the mobile app
- Operational notifications (route, queue, announcements)
- Service quality, security and legal compliance
3. Location data
The location shown in service tracking is the vehicle location shared from the staff app. Your customer address is not shown publicly on the map; queue lists may show only masked names.
4. Cookies and similar technologies
Our website may use cookies or similar technologies for essential functionality, security and (where applicable) advertising / measurement. You can manage cookie preferences in your browser settings.
5. Transfers and third parties
Your data may be shared only as needed to provide the service with Evax operations and technical infrastructure providers. They are not sold or rented to third parties for marketing.
6. Retention
Session, verification and request records are retained for the service period and within legal obligations; unnecessary records are deleted or anonymised.
7. Your rights and contact
To exercise your rights under KVKK Article 11, contact us by phone, WhatsApp or written request to our factory. See our KVKK notice for the detailed disclosure.